An audit by the U.S. Postal Service Office of Inspector General found that nearly half of transactions at postal retail locations in fiscal year 2025 did not generate revenue, according to the agency.
Non-revenue transactions, which include package pick-ups and address changes, required staff time that USPS paid for but did not recoup through customer fees.
The audit identified limitations in how the agency manages such transactions, including data gaps and a lack of timeliness targets. The office of inspector general estimated a $61 million financial impact to the Postal Service from April 2025 through March 2027.